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Questions before buying, help with something you own, or a licence problem — this reaches us directly.

If you own something from us, please use the address on your account so we can find you.

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Your manuals, downloads, licence keys and machine IDs are all in the members area. Most support questions are answered faster there than by email.

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No need to email. Add or edit your machine ID in the members area under NinjaTrader Machine IDs and we are notified automatically.

How quickly do you reply?

LucidTicks is a small operation, not a support desk with shifts. Every message gets a real reply, usually within a day or two.

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